Question 1

How long does my order take to deliver?

Accepted Answer

Due to high demand and order volume, on average will be shipped out in 1-3 business days once being processed. However, most orders are delivered within 5 - 14 business days.
 
Please note that some carriers do not deliver on weekends or holidays.

Question 2

How can I track my package?

Accepted Answer

We email tracking information within 72 hours.
After your order has been fulfilled and sent out for delivery

Question 3

Can I exchange size for a product I purchased?

Accepted Answer

Yes, at House of Snake, we offer a hassle-free exchange policy for size-related issues. If you find that the size you ordered is not a perfect fit, you can exchange it within 30 days of the purchase date. Simply ensure that the product is in its original condition, with tags attached and no signs of wear. To initiate an exchange, contact our customer service team via email with your order details. They will provide you with instructions on how to return the item and receive the correct size. We are committed to ensuring that you are completely satisfied with your purchase.

Question 4

How to leather care?

Accepted Answer

- PAT DRY WITH CLEAN CLOTH.
Any questions regarding the care of your product please
contact us.

Question 5

How can I returns my order?

Accepted Answer

Return policy 30 days: 
To be eligible for a return, your item must be unused and in the
same condition that you received it. It must also be in the original packaging.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items
cannot be refunded.
​
How to apply for a refund:
Send a email to our support team : support@houseofsnake.com

FAQ's

How long does my order take to deliver?

How can I track my package?

Can I exchange size for a product I purchased?

How to leather care?

How can I returns my order?

Want to Start a Return?

Need Additional Help?