FAQ's

Due to high demand and order volume, on average will be shipped out in 1-3 business days once being processed. However, most orders are delivered within 5 - 14 business days.

Please note that some carriers do not deliver on weekends or holidays.

We email tracking information within 72 hours.

After your order has been fulfilled and sent out for delivery

Yes, at House of Snake, we offer a hassle-free exchange policy for size-related issues. If you find that the size you ordered is not a perfect fit, you can exchange it within 30 days of the purchase date. Simply ensure that the product is in its original condition, with tags attached and no signs of wear. To initiate an exchange, contact our customer service team via email with your order details. They will provide you with instructions on how to return the item and receive the correct size. We are committed to ensuring that you are completely satisfied with your purchase.

- WIPE DRY CLOTH.

- MOISTURIZE WITH A LEATHER CONDITIONER IF NEEDED.

Any questions regading the care of your product please

contact us.

Return policy lasts 14 days. If 14 days have gone by since your

purchase, unfortunately we can’t offer you a refund.

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To be eligible for a return, your item must be unused and in the

same condition that you received it. It must also be in the original packaging.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items

cannot be refunded.

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How to apply for a refund:

Send a email to our support team : support@houseofsnake.com